Bundle pricing specials will only show in your Cart once you have logged in to your account. Click the "Login / Account" button in the top menu to create a store account if you haven't already. If you are logged in, but not receiving the bundle pricing, make sure you have at least 8 paints, or 4 brushes in your Cart, as those are the lowest levels that receive the Bundle deals.

We are always working to make sure our products are as accessible as possible. Never hesitate to call our Customer Service team at +1 (602) 612-3863 to place an order via phone or email support@monumenthobbies.com to do so over there. 

The store currency is US dollars.

All orders are fulfilled out of our main facility in Arizona, USA.

Many orders imported into countries outside the USA have duties, taxes, and other fees associated with them, that must be paid prior to or after receiving your goods. It is always best to check with your country's customs authority to find out what your responsibilities are when receiving goods purchased from overseas. Also, make sure to check our RETAIL PARTNER page to make sure there isn't a distributor of Monument products closer to your home location.

Orders generally ship within 2-3 business days (M-F) for those placed Monday thru Friday by 12pm MST (Arizona). We do not ship on weekends, so orders placed after noon on Friday will be shipped the following week. New Release windows, Holidays, and special events / travel may extend shipping times. Should you ever have questions about timing of shipping, please contact support@monumenthobbies.com and we'll get you info ASAP.

Please use the Contact page to send us a message and we'll see if we can manually invoice you and create a shipment. Unfortunately, some countries have very unreliable shipping and those have been removed from our service area due to continued lost / damaged packages. We'll do our best to work with you, so don't hesitate to open a conversation.

You will receive an email from us each time an order is processed and shipped that includes tracking information. Please make sure that you have whitelisted *@monumenthobbies.com with your email client to insure that you receive all communications from the site. Check spam folders if you think you missed a notification and contact us if you can't find the information.

If you have selected "Local Pickup" on your order, we will email you once your order is ready to go. Just drop by HQ when you can to pick it up.

Shipping times vary by carrier, and we can make no guarantees about delivery times. Once you receive our automated shipping notification email with tracking information, you should expect your package to arrive within one week, if you are in the US. International shipments can take anywhere from one week to one month, depending on customs clearance and local carrier processing times. Please be aware that shipping carriers worldwide are experiencing significant delays, so these timeframes are only estimates.

Unfortunately, we only have access to the same tracking information that you see from the order email(s). Often, a package may be left with a neighbor or at an apartment office if nobody is available for receipt, but that is not always the case. If you are unable to locate a package that the carrier has marked as delivered, please contact us at support@monumenthobbies.com so we can assist with the investigation. Do not contact the carrier directly. We always recommend having packages delivered to a location where you or someone you know is available to receive them. While we are able to assist with the filing of claims of loss, Monument Hobbies assumes no further responsibility for packages once verified as delivered by the carrier via tracking.

Please contact us at support@monumenthobbies.com with a picture of the problem product(s) so that we can get it resolved as quickly as possible.

Please contact support@monumenthobbies.com to let us know and we'll get you taken care of as soon as possible.

We always want you happy with your Monument products, so contact us at support@monumenthobbies.com with photos of the problem you're experiencing, and we'll get you taken care of as quickly as we can. Sometimes, it's instruction on usage or technique with the product and sometimes we just need to get you a replacement. Either way, we're here for you!

Our Return / Cancellation / Refund policies can all be found HERE